What is the difference between ITSM and ITOM

The weather has been strange lately, yesterday it snowed heavily.

Later the snow turned into ice.

I was about to go outside wearing my regular shoes but the moment I stepped out I almost slipped.

(Here is a video of that)

Anyway, unpredictable events can happen every day and for companies, many things can break:

• Their servers can run out of space

• Memory can get full

• Service can slow down

• Network device can fail

If no one sees it coming, the system crashes and that’s a problem.

Play the video below in case you prefer video format.

ITOM Prevents Problems

Think of it like a health monitor for computers

• It checks if servers are healthy

• It Monitors CPU and memory usage

• Watches network traffic

• Detects unusual behavior

• Finds devices automatically (Discovery)

Step-by-Step

1. ITOM monitors systems

2. It detects something unusual

3. It sends an alert

4. The team fixes it early

5. Big failure is avoided

In simple way of saying ITOM, prevents problems by watching systems and giving early warnings.

ITSM stands for IT Service Management

Earlier I said about companies, many things can break but when things get broken how do you report the problem? How do you get support for the problem? How do you rectify the problem, that's all what defined by ITSM. In the past most of the companies were using:

• emails to report a problem

• Spreadsheets or old on-premise tools to report a problem

But ServiceNow came up with a cloud based tool for managing IT.

• something is broken? you create an Incident

• You need something - you create a Requests

• You want to update something - You create a Change

What Happened After ITSM?

Once ITSM worked well, companies realized "If this works for IT… why not HR? why not Customer Service?” So ServiceNow expanded into:

• HR

• Security

• Customer Service

• And more

Below is a picture of current ServiceNow platform capabilities and offerings

What next?